Read This Before Purchasing a Kindle Paperwhite

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The launch of the original Kindle by Amazon was a bold move that disrupted the publishing industry and reinvented how people read. Swept up in the ereader revolution, I purchased my first Kindle in February, 2009, right after the launch of the Kindle 2.

Over time, my Kindle 2 served me well for reading ebooks and for free 3G internet access using the “experimental” web browser-I always thought that this was a fantastic unadvertised feature. A real win-win: smart for Amazon because it meant that you could literally purchase ebooks almost anywhere (I once purchased one on a moving train) and a win for consumers like me because I had free internet access with no monthly subscription.

I read a lot and love eink. I know that eink devices do not compare to tablets in terms of features, but for people who are going to use a device primarily for reading, I think they are perfect because they are kind on the eyes.

Over time, the rechargeable battery in my Kindle 2 kept its charge for a shorter and shorter period of time. Eventually, just the act of turning on the 3G would instantly deplete my Kindle 2 battery. This meant that I essentially lost the ability to use the free 3G unless I was tethered to a plug thereby rendering the 3G useless.

Failing battery life, love of eink and free 3G all pushed me to preorder the Kindle Paperwhite. I paid the extra money for the top-of-the-line version of the version of the Kindle Paperwhite. Why? Because I didn’t want to deal with intrusive ads (an extra $20) and I wanted to have 3G access (an extra $60) so that I could continue to check sports scores and read newspaper headlines while I was on the go. While the free internet access is not the primary reason that I purchased the Paperwhite, it’s an important feature for me because I don’t yet own a tablet or smartphone.


I already shared my initial impressions of my Kindle Paperwhite in an earlier post and spelled out my reasons for purchasing one. I was disappointed right out of the box, and my disappointment only continued as I started to use my new Kindle Paperwhite.

The 3G Access is a rip off. Yes, I paid an extra $60 for the 3G access, but the joke is that there is no 3G access. The 3G access only allows you to access the Amazon store while with the Kindle 2 you could actually access the internet. This isn’t disclosed as a difference anywhere on Amazon’s site that I can find. This makes switching from the Kindle 2 to the Paperwhite a downgrade instead of an upgrade for me.

Review of other features: with a little practice, turning pages with the touch screen was relatively easy. However, attempting to navigate through the titles that are loaded on your Kindle is difficult, slow and cumbersome.

To thumb through the content on your Kindle, you have to touch the next arrow and then a pop up appears-why it doesn’t just take you to the next page, I’ll never figure out. Then you actually have to type in a page number and then click the “go” button before it will advance you. Want to page back? You’ve got to go through the same clunky and time-consuming process.

Searching for a book in Amazon’s shop is even worse. In fact, I’ve yet to figure out how to advance past the first six selections that pop up after executing a search by author or title. The first book that I read on my Paperwhite was Hugh Howey’s Wool (review coming soon). I wanted to learn more about the sequels, and when I search for “Wool” it brings up 139 titles and displays the first 6 including the Omnibus Edition. Wool 5 is not listed on the first page of search results, and there’s no way to page forward to see items beyond the first six listed on the page.

Hey, here’s an idea, why not have the page turning work the same as it does for books, so I can advance through the titles that I own and the ones that I’m browsing for in the Kindle store with no hassle?

Highlighting is a nightmare especially if the section that you’re highlighting continues from one page to the next. I write a lot of book reviews for this site, so it’s important for me to have an easy way to highlight lines. I reference my highlights and notes when I’m writing a review and the Kindle Paperwhite does not make it easy to highlight.

Strangely, it’s impossible to turn off the backlight. I might read in a place where I’d need some sort of lighting 20% of the time, but the light is sucking life from my battery 100% of the time. I can adjust the brightness of the light, but why won’t Amazon allow me to turn off the light? My battery seems to drain much more quickly than advertised, and I find the advertised 8-week battery life very difficult to believe based on the inability to turn off the light.

What happens when I close the cover? Does the Kindle Paperwhite automatically go into some sort of sleep mode? I think it does, but I wouldn’t know because the Kindle Paperwhite comes with no instructions whatsoever-also puzzling.

Based on the fact that I’m unhappy after investing $250 for my new top-of-the line Kindle Paperwhite and cover, I’ve decided to return them.

I was apprehensive about returning my Paperwhite after taking it out of the package, but I’m pleased to report that Amazon made the return process pretty straightforward and seamless. The money was credited back to me less than a week after I sent back my ereader and cover. Keep in mind that I physically had my Paperwhite for less than a week before I returned it.

There is definitely a limited window of time for making returns to Amazon. I couldn’t determine exactly what that window was, and I wasn’t 100% certain that Amazon would give me full value for my returned Paperwhite. Luckily, the only amount that was not credited back was a small amount deducted for return shipping.

What are better alternatives? In hindsight, I should have researched alternatives for getting a new battery for my Kindle 2. This older generation Kindle still offers the free 3G access. While there’s no guarantee that Amazon won’t discontinue this free service at some point in the future, until such time, this makes the Kindle 2 the best option for reading Kindle titles currently available. In fact, I predict the resale price for the Kindle 2 will go up once this becomes common knowledge. Frankly, the other bells and whistles that come with the new Kindle Paperwhite do not justify the price.

I did some quick research and found a few places that sell replacement Kindle 2 batteries. I just ordered one from www.batteryship.com for $18.95 with free US shipping. Kindle 2 batteries are also available at www.newpower99.com but they are more expensive at $24.95 plus shipping $6.87. I even found a helpful video that walks you through the process for changing your Kindle 2 battery. I’ll be sure to write a future post that reviews this replacement battery.

If you’re looking for a device to use for reading ebooks, then a used Kindle 2 is currently the best option available for books available in the Amazon universe.

For me personally, I suspect that the Kindle Paperwhite is my last Amazon ereader purchase ever.

I’m no longer as enamored with Amazon as I was after I purchased my first Kindle. My view of Amazon as the benevolent giant of content is gone. Now that I’ve discovered the limitations associated with DRM and found great sites like Smashwords where I can purchase DRM-free ebooks for any device, my tie to Amazon has been greatly loosened.

More than just price and convenience, it comes down to trust. Recent articles like this report that show how easy it is for Amazon to wipe your content make me realize that as much as I’d like to think that I own the content, Amazon is really the one who owns it. This view is further supported by many authors like Cory Doctorow whose opinion is summarized in this recent post, If You Can’t Open It, You Don’t Own It.

Buy a tablet: For the amount of money that you’d spend to purchase a Paperwhite, you should probably invest a little more money and buy a proper tablet like an iPad or Android based device.  This probably seems obvious, but as a heavy reader and current Kindle owner, this was not an obvious choice for me.

While it would be nice to have a single device, armed with a Kindle 2 and a tablet, you should be able to do just about anything in terms of reading and internet surfing.

What are you using to read your ebooks and why? Please share your comments below.

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  • http://twitter.com/Socknitster Jennifer F Wells

    Ah, see, you’ve encountered some things I haven’t tried yet. I always make my book purchases from my laptop because my kindle keyboard was so slow. I had read somewhere. . .in some review of the Paperwhite that they were doing that with the 3G but that didn’t interest me, since I would never want to use an ereader for internet access. I think they did that because of the kindle fire.

    I only download books from the cloud or the store one at a time, usually, so I don’t have to navigate through pages/long lists of books yet. I feel for you. I’ve read that amazon made a statement that the LED lights use so little energy that when used on a low level, they don’t really affect battery life noticeably. I personally love the light and that was the main reason I bought it. The battery life on mine seems ok, so far.

    You sound supremely frustrated–and for good reason. Amazon has excellent customer service. Maybe you should give them a call. I think you have a valid point about the lack of directions. I think they were trying to be a bit cute, to their own detriment, with that. And, yes, I do believe the Paperwhite shuts off when you close the cover–but only it it’s the one specifically made by amazon for the Paperwhite (I read about that feature somewhere). I don’t have a cover for mine, yet. Still using the button. I was waiting to see if any really cute ones come out.

    So, overall, I’d say my experience has been the opposite of yours. I like how it’s intuitive, extremely fast to download/page turn and I love the light. I don’t miss the buttons on the sides at all and I love being able to touch a word and go straight to the dictionary without having to click around from the bottom up with a set of buttons. I love the material it’s made from too. Feels very nice in the hand. For me, it’s a win. I’m sorry your experience was different and I hope you get some satisfaction from Amazon. But, really, I urge you to give their customer service a chance. They are good people. I don’t work for them or anything, but I’ve been an amazon prime member and a vine voice for years. They’ve always done right by me. Hope you get what you want out of it.

    • Kimberly

      Hi my name is Kim I bought the Kindle paper white but have yet to find the back light. It did not come with it on and I cannot figure out how to turn it on. Please help me, I love the Kindle but really I am frustrated by the no back light. Please help me.

      • francisco

        Hi Kimberly, how do you do. when you have an open book, touch the upper part of the screen. It will appear the menu. In the middle of the menu, appear a little lamp. Touch it and it will appear a bar from 1 to 24. Touch it and you will control the light.
        Have a nice day

    • lumiere

      I bought a cover for my Paperwhite on Ebay from Hong Kong. It cost $4.66 and arrived in about one month. Closing the cover shuts the unit off, and opening it turns it on. Very pleased with my bargain.

  • http://twitter.com/Socknitster Jennifer F Wells

    Upon reflection, I was thinking you really ought to contact them about the navigation issue you mentioned. This is why: I have children and bought an original kindle on sale, weeks before the newest version came out, for my 9-year-old’s birthday. (He’s an avid reader and was DESPERATE to have one.)

    When I realized he would have access to my ENTIRE library which includes books no 9-year-old should ever lay eyes on–I freaked and did a ton of research. Turns out, there were no parental controls built into Kindle at that point in time. So I actually had to put his select content on, DEREGISTER the kindle, so he didn’t have access to the library in any way whatsoever and re-register it every time I needed to put on new content.

    Well, I’m sure you could see that would get old quick. I complained to amazon (and on amazon forums I could see that a whole lot of other people did too.) This had been a problem for some time as more people adopted, prices came down and children began to have access.

    What I’m saying, in a roundabout way, is that amazon responded. They added parental controls with the next software update. If enough people complain about the nav issues, they’ll respond to that too, hopefully. I think it’s just one of those unfortunate oversights, like apple’s maps. . . .

  • Nook Fan

    I already decided that when my current Nook dies (they all do) its replacement will be a Nexus 7 (or something similar), That way I can install the Nook reader, Kindle reader, Kobo reader etc. etc. – Nook doesn’t allow that, so you’re tied to B&N. Wi-fi only (suits me fine), but I’m sure there are 3G/4G tablets out there for those that would need it.

    • http://www.twistedscifi.com/ Blase Ciabaton

      Thanks for adding to the conversation Pete! I’m leaning the same way toward a non-branded tablet. I too like the flexibility of being able to read various ebook formats and not being tied to a specific one. I think my next purchase will be some sort of a used tablet. I’ve ordered an after-market replacement battery as mentioned above for my Kindle 2 which will still most likely be my primary reading device.

    • voltball

      Well, I have installed Kindle Reader on MY Nook Simple Touch. It’s an Android tablet in there somewhere. I do however not have warranty any more, and installing custom firmware made a huge impact on battery time.

      The reason and the only reason that I didn’t buy a Kindle Touch in the first place, was that Amazon refused to ship the Kindle model to Europe, but they didn’t refuse to ship the Nook. Yes, I bought the Nook via Amazon.com.

  • Evan

    You advance from one page of books to the next by swiping. Additionally, the instructions for the device come on the device. It’s the book named “Kindle User Guide” that it prompts you through when you first turn on the Kindle. I agree with you on the backlight issue but I just turn mine down to the lowest setting and don’t have much trouble. The point remains, you’ve written a thoroughly negative review here and two of the “problems” listed are with the user. It’s a good ereader and a huge step up from my old Kindle Touch.

    • http://www.twistedscifi.com/ Blase Ciabaton

      Evan, thanks for stopping by and adding to the conversation. Perhaps if I hadn’t added $60 to the list price by getting the 3G that only worked in the Amazon store I would have opted to keep my Paperwhite.

      Also, advancing through book pages was easy, but advancing from screen to screen (not when I was reading a book) was where I had issues. I’ve already returned my Paperwhite so I can’t test further but I’m sure that it doesn’t work the same way as turning the book pages.

      I’m glad that you’re enjoying your device. I’ve read other reviews, and I know there are a lot of people who are pleased with their Paperwhite. It just wasn’t the best option for me.

  • http://twitter.com/TammySalyer Tammy Salyer

    Just bought one for my partner but haven’t received it yet. He’s never owned a Kindle, so I’m hoping these negative issues will not be as hard of an adjustment for him. Maybe I should have done more research, but I definitely appreciated knowing about some of these drawbacks.

    Also, really looking forward to your Wool review. It’s on my to-read list. Cheers!

    • http://www.twistedscifi.com/ Blase Ciabaton

      Thanks Tammy! If you purchased the version without the 3G, you probably did just fine. It is a very nice device for reading ebooks. I’m just probably fussier than most.

      I would highly recommend that you purchase a cover for the Kindle Paperwhite, and I’d also spring for the adaptor that allows you to recharge the Paperwhite in a standard outlet instead of just a USB drive.

      Would love if you stopped back and added a few comments once your partner has had a chance to test drive it.

  • Janine Tweedie

    I have to say that I love my Kindle Paperwhite, I have found mine easy to use and shopping in the Kindle store is faster and easier than my other Kindle 3G. I have mine primarily for the backlight as I was fed up with having to have the light on when reading in bed. Sometimes I fall asleep so it’s good now that I don’t have to get up again to turn off the room light. It’s true that the battery doesn’t last as long but at the moment I’m never far from a charging source so it doesn’t matter too much.

    • http://www.twistedscifi.com/ Blase Ciabaton

      Thanks for sharing your perspective Janine! I’m glad to hear that you’re enjoying yours. That’s what I like about reviews, especially for something as complex as an ereader-everyone has their own priorities and expectations. Happy reading!

  • Sarah

    You turn the light off by hitting the on off switch once, once to turn the light off, a second time to put the device to sleep. same goes for lock screen.

  • Sarah

    You should at least update the review to state this, otherwise this is unfair to readers that are unfamiliar with the Kindle. The user manual is on the device itself and the light does actually turn off.

    • Anon

      I currently have the Kindle Paperwhite and I have to say, the light does not turn off. The light will only turn completly off when the screen is locked. While you can pull the light level to 0, it still has a hint of light that is rather difficult to see unless in a pitch black room.

      • Alex

        @Anon – RE: light issues….. Charge the unit…turn on wireless…. hold the power button for 30
        seconds. You’ll see the tree opening screen and a white bar will fill
        up. This means the unit is rebooting. Once it’s rebooted, power up the
        device then turn it off after about 15 seconds. The light should turn
        off and on as normal thereafter. If that doesn’t work or the unit keeps messing
        up, contact Amazon.

    • http://www.twistedscifi.com/ Blase Ciabaton

      Sarah,
      Thanks for your comment! Please see Anon’s comment below confirming that the light does not in fact turn off. Also, I suspect that anyone who’s seriously considering purchasing a Paperwhite will take the time to read the comments in this post.

      Please use the contact form (tab on top right) if you’d like to submit a review with your experience using the Kindle Paperwhite. I recognize that my review is subjective and based on my personal experiences. I’d love to hear from someone like you who’s had a different experience.

  • ehudshamgar

    Turning pages on the main screen is remarkably intuitive for someone familiar with a touchscreen device. It does in fact work very similar to turning pages while reading. I think the big problem might be that you were looking for a specific button to touch. My mother-in-law had similar difficulty moving from her older keyboard model. You just swipe and voila! None of the typing selecting you mentioned is necessary. I received my paperwhite for Christmas and read an hour or two a day usually. I’ve charged it 3 times since receiving it. Maybe twice. I’m at 33% power right now. The light is wonderful, I don’t have to use a lamp at night. If I’m reading in the sun, I just turn it down.

    If you are upset by the light always being on, you can hack it and add a mod to turn the light on and off.

    I too was concerned about the 3G, but I read a few reviews before ordering one and learned that it was only access to their store. I’m sure that sounds snarky, but research before ordering would have saved some trouble.

    After reading your thoroughly negative review here, I have to say I’m very surprised. The issues you brought up (light always on, 3G only connected to store) are VERY thoroughly documented across many widely read and easy to find reviews in major newspapers and websites. The page turning issue sounds a bit like some difficulty transitioning from a manual key system to a touchscreen.

    I’m glad you got your full refund, but I hope you don’t dissuade new users from a wonderful device.

    • http://www.twistedscifi.com/ Blase Ciabaton

      I’m glad that owning the Paperwhite has been a positive experience for you. I pre-ordered mine on Sept 7th, 2012 and did not have the advantage of reviews that would have steered me away from paying the extra money for the 3G connectivity.

      Very good info about the hack that can be used to deactivate the light, but why wouldn’t Amazon anticipate this? I suspect that most folks won’t be as thorough as you and uncover the hack solution.

      Finally, battery life was my primary issue. Since I ordered a new battery for my Kindle II for $12, I have a device that does everything that I need (granted no light) PLUS I have FREE 3G that allows me to surf the web and order books from Amazon anywhere.

      I still use my Kindle II nearly every day, and I still firmly believe that for people who enjoy reading, a used Kindle II with a new battery is a smarter option dollar for dollar than investing in a Kindle Paperwhite.

  • anamous

    wow, you shouldn’t have an e-reader because all your complaints are pretty dumb

  • anamous

    okay here’s a thought…. before you close the cover turn the ereader off…. ummmm. hold the button in until the screen goes black, problem solved. duh

  • francisco

    Hi.

    I read several times your experience with the KPW (Kindle Paper White) and I ‘m not totally agree with you. Let me explain why.

    First, I owned the Kindle 3 (3G version), then a Kindle 4 (5 way keyboard) and now, the KPW.

    I read that you are a little dissapointed because the 3G is not a full free navigation, like your Kindle 2. Well, this is not new. That’s about near 2 year that all the devices work with 3G only for Amazon.com, Wikipedia and something else. Even when the K4 release, the 3G is for amazon.com only. In the site is very especified that, so, maybe you don’t notice that, but the truth is that. No more free 3G. So, if you use the 3G to navigate, I’m totally agree with you, but that’s not because the KPW, but Amazon desicion.

    as I write in Amazon.com, I like the KPW, but I don’t love it. Let me tell you why.

    The KPW its really a very good reader. Its fast, really fast and the improvments of the pdf files are very very good.
    The light works very well. I really don’t understand many people who literaly kill the KPW because the light doesn’t work. I read a lot of comments about this and if you want a perfect white screen to read without any any shade, many they need a led screen, like a computer or tablet.

    About the touchscreen, I used de K4 and for me, doesn’t work. But now, it work perfect.

    I like my paperwhite, but I don’t love it. It’s a little bulky if you compare with the Kindle 4 ( with 5 way controller ). It’s 50 gr heavier than de K4

    I want to know why Amazon didn’t create de posibility of turn off the light. It’s always on, even when you choose the minimun light. So it’s absolutly inncecesary when you read in the beach or the pool, isn’t it? And I don’t want to open and close quickly the leader case to turn off.

    I want to ask you something. Have you ever fallen asleep reading?. Well, I always, so it’s very usefull that the Kindle turn off automatically. But the KPW doesn’t. I don’t know why.

    So, if you want an excellent reader, and if you only read book (not PDF) and you always read in a right light enviroment, I think you need the Kindle 4. But if you want the most versatile reader, to read with low light enviroment, or you need to read PDF, or a fast experimental web browser, I think that the KPW is the right choice. Even when not in love.

  • chrissi

    I have the $69 kindle and i love it. I dont know what the other kindles do but for reading ebooks this is wonderful. A samsung note smartphone is my only other device and between these 2 gadgets i just cant ask for more.

  • http://www.facebook.com/mursaydeesjayne Mercedes Schrödinger

    You can also turn off the light by setting the light level to zero.

    You can easily page through book lists by swiping, a technique well-known to anyone with a touchscreen or tablet. I believe this is also covered in the User Guide that comes with the device.

    When the device sleeps, the light turns off; however if you have wifi/3g turned on, that will continue to run so that subscriptions can be downloaded automatically. Put it in Airplane mode to turn that off.

    While I can understand your frustration with 3g not being free internet… can you blame them? You were basically abusing the service by trying to get free internet; the advertised purpose was always for downloading e-books. It was never advertised as free all-you-can-eat internet.

    None of your “warnings” are as dire as you make them out to be, and Amazon is still, in my books, an excellent company. You had certain expectations going in, and those expectations were not met. That’s a problem with your expectations as much as the device.

    You also make claims without testing them. “I doubt it will last 8 weeks” is pessimistic and presumptuous. You did not test it for 8 weeks. I’ve read reviews of people who kept careful logs and ran the Kindle Paperwhite, light at level 10, wifi off (the specs advocated for Kindle’s 8 week claim) and got 43 hours of reading time. That equates to well over the 8 weeks at half an hour a day advertised by Amazon.

    • hi

      I’m not sure the term “Experimental web browser” jives with the fourth paragraph.

  • Steve

    Simple answer to your question-Forget Kindle, get a Kobo. They are so much more straightforward to use!

  • Musa

    In answer to your question, I’ve purchased lots of Kindle books (over 800, some of them rather pricey). In addition to fiction these include a scattering of science titles, quite a few history titles, classic religious text and quite a few Buddhist and Sufi commentaries.
    At home I read Kindle books primiarly using Kindle for PC with Accessibility Optoin. I am visually impaired and this particular version of Kindle reader Applicatoin for PC enbales text to speech. I do my reading on a 32″ monitor and am able to take advantage of the application’s great search enging and ability to bookmark and make notes..
    Alternatively, for Kjindle books for which I’ve purchased a companion Audible book, I use my Fire HD 8.9″. The 8.9″ screen in landscape mode and large font actually works well for indoors reading and the “immersion reading” feature is a great way to navigate an audio book, especially non-fiction books. I can also display the text of the book on my flat screen TV using the Fire HD HDMI output. Amazon designed its HDMI output primiarly to sell video content but it turns out that the HDMI output t actually works quite well to project the text of Kindle books on a large flat screen. Combined with the tablet’s excellent audio output this truly does produce “immersive reading.”
    During the weeks leading up to Fathers Day it was possible to buy a Fire HD 8.9″ for at about the same cost that the author of this blog paid for his souped-up Paperwhite ($250). I expect the price to drop even lower.
    When I travel, I rely on the 3rd generation Kindle Keyboard. Quite a vew experienced Kindle users believe this is the best e-ink reader that Amazon has produced. One advantage for those who rely heavioly on text to speech is that you can pause, control volume etc. from external keys without having to access any menus.
    I will never purchase the Paperwhite because Amazon boneheadely removed the audio capability (and text to speech capability) that had been one of the most attractive features of prevous Kindle ebook readers. I probably would have purcsed a PW if they had not made this move but I’m glad I didn’t. If you read the user reviews of the Paperwhite on Amazon’s web site, you will see that it has many reported problems with its screen, lighting, etc. I’ll stick with the Keyboard until Amazon comes up with something really exceptional and really stable. (By the way, it is possible to replace the Keyboard’s battery – Google it and see for yourself).
    I agree with other comments that many of the blogger’s complaints are ill-founded. I’m amazed that the blogger never figured out swiping to advance the page. The Touch which I also own) was a bit dicey in its touch screen but navigation in the Fire HD 8.9″ is quite reliable once you get the hang of it.
    The comment about contacting Kindle tech assistance is right on – I have found the Kindle tech support people to be knowledgable, helpful and readily available. This is a refershing surprise based on my experience with tech support for other large companies.
    The blogger brings up the issue of jmedia ownership. I am a bit worried that I’ve poured thousands of dollars into Kindle media and don’t own any of it. I am corssing my fingers. My rationale is that Kindle TTS provides access to copyright books that would otherwise be inaccessible to me – especially non -fiction books that likely will never appear in any audio format.

  • Sportyben

    I had a play with one instore and found it frustratingly slow. I’ve never had a Kindle and are used to an iPad – seem poles apart to me. I would have thought that if the intent of the Kindle is really just to read books then it should be smashingly quick at that. Seemed ok turning pages and the like but returning to the home page left me thinking…is this thing doing anything? Do you really have to press the button to turn to the home page…seemed weird and not particularly good to me. I’ll try another too see if it has the same performance.

  • anony

    Wondering why you didn’t simply buy a battery replacement. Such kits are available on AMAZON. If you still have the Kindle 2, why not be kind to somebody you know? Replace the battery and give the reader away as a gift.

  • Alex

    Figure you’ve solved the light thing by now, but if not…. Charge the unit…turn on wireless…. hold the power button for 30 seconds. You’ll see the tree opening screen and a white bar will fill up. This means the unit is rebooting. Once it’s rebooted, power up the device then turn it off after about 15 seconds. The light should turn off and on as normal. If that doesn’t work or the unit keeps messing up, contact Amazon.

  • David

    Sounds to me like this was nothing but user error and ridiculous expectations. Why SHOULD Amazon provide free internet? Highlighting is super easy and it DOES come with instructions.

  • john

    You can resolve a lot of the Kindle issues with a jailbreak, BUT this is not practical for the average user. After installing 3rd party software you can read pretty much all book files, press a button to turn off the light, and do a lot more with it, it’s worth looking into if you’re PC oriented.

  • ste

    I couldn’t get to the end of the article because my eyes were bleeding. Man, white text on black background! Contrast, man! And by the way, judging from what I’ve managed to read, this review on the PW is too biased by the writer’s expectations. I’ve just bought a Kindle PW and it is awesome!

  • bemental

    Kindle Paperwhite 2 is $95 today for national reading month. I’m still holding on to an older Nook Simple Touch. Figured I’d go pawn that and get the KP2, been wanting a backlit ereader for quite some time now.